Potawatomi Hotel Casino potawatomi hotel casino jobs

Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.Ī high school diploma or equivalent and previous high volume customer service is required. Sell, print, and issue Bingo gift certificates. Issue limited complimentary services or items to casino guests within established guidelines. Market PH&C promotions and assist with special promotional events, player parties, drawings, and issuance of promotional amenities.Work on the casino floor for predetermined shifts acquiring new Fire Keeper’s Club memberships and creating general awareness of the Fire Keeper’s Club.

Maintain accuracy and confidentiality of all guest data.

Create and manage guest accounts using Potawatomi Hotel and Casino (PH&C) computer systems.

Act as a resource to guests and team members by maintaining thorough knowledge of the facility, gaming options, special events, promotions, and other amenities.

Communicate benefits and amenities of the Fire Keeper’s Club program effectively, issue new/replacement cards, and demonstrate card usage.

Act as a guest service role model to assess, anticipate, and attend to guest needs or concerns in a prompt and courteous manner.

Greet guests with a smile to establish rapport.

Promote the Fire Keeper’s Club by identifying, developing, and retaining casino guests with a strong emphasis on new club membership and superior guest service.

Potawatomi Hotel Casino potawatomi hotel casino jobs