This time, she returned with someone claiming to be a manager. A minute later, she came back, looked at the computer screen again, and left again. The clerk asked for my ID, looked at the computer screen, and then left. I told the clerk the room was unacceptable and my wife was so mad she added she wanted a refund. They were charging us a premium price for a subpar room. When we walked in the room all we could do was stare at all the ventilation and air processing equipment, making a lot of noise just outside the window. He checked the computer and our room was ready. I told the clerk we had been waiting over two hours since check in time and we still had not received a text. After another hour plus at 6:10pm I checked again. They said we would receive a text when the room was ready. After an hour, I checked on the room and was told it was still not ready. We had to sit in the lobby with our luggage so we couldn't enjoy the casino or get anything to eat. We checked in and were told the room was not ready.

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Winstar casino hotel careers